(Yes, it’s an evening workshop!)
Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET
Another exciting year has passed with Ask a Librarian. In October 2010, we launched the text messaging service. In 2011, we added threaded history to texts, began the statewide Spanish email service, and refreshed the logo and design. It has been an exciting year and we look forward to the new enhancements coming in 2012.
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.
Seeking Synchronicity: Revelations and Recommendations for Virtual Reference
an OCLC research report webinar
DATE: January 31, 2012
TIME: 3:00 pm – 4:30 pm (EST)
LOCATION: OCLC’s Online Classroom
and
an Ask a Librarian facilitated conversation
DATE: February 1, 2012
TIME: 10:00 am – 11:00 am (EST)
LOCATION: TBLC’s Online Classroom
On January 31, 2012 from 3:00 – 4:30 p.m. (EST), co-authors Lynn Silipigni Connaway (OCLC Research) and Marie L Radford (Rutgers, the State University of New Jersey) will review the report’s findings and address topics such as:
· The exaggerated death of ready reference
· The importance of query clarification in Virtual Reference
· Boosting accuracy and building better relationships in Virtual Reference
· Learning from Virtual Reference transcripts
· Convenience as a “hook” to draw users to Virtual Reference
· Generational differences in how people perceive reference interactions and determine success
· The need for more and improved marketing of Virtual Reference
For more information about the Seeking Synchronicity: Revelations and Recommendations for Virtual Reference report click here.
To register with OCLC for the January 31st webinar click here.
After this OCLC-sponsored webinar, participants are invited to return on Wednesday, February 1, 2012 from 10:00 – 11:00 a.m. when Ask-a-Librarian staff facilitates a continuing discussion among Florida librarians. For more information about the discussion session and to register click here.
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